T’s + C’s

T E R M S  +  C O N D I T I O N S

R E F U N D  +  R E T U R N  P O L I C Y

In-house branded products only:

M.A.D. MAORI ART DESIGN® Limited also known as MAORI ART DESIGN (MAD) wants you to be happy with what you have bought. If, for any reason, you are not satisfied with your purchase, please return it to us within 7 days for New Zealand and 14 days for international, of receipt of the product(s), provided that the products are in original condition, unused, unwashed and are accompanied with their original packaging as it was. We will either exchange it, replace it or refund the purchase price at our discretion.

No returns on sale items.

Return address is on the issued invoice upon payment of your item(s).

For returns on full retail priced items, please email info@maoriartdesign.co.nz with ‘Return’ in the subject line, notifying us that you wish to return an item including the invoice number, and the reason for returning it. Reasons to return a product vary and your feedback enables us to be a better company and for us to continue offering products that our customers enjoy!

Selected MAORI ART DESIGN (MAD) products are made to order especially for every customer. Please ask before buying if you are unsure of any aspect of the product.

We cannot accept unused goods in damaged packaging unless they are faulty. Freight charges are not refundable unless the goods are faulty, in which case we will also refund the cost of returning the goods to us. We recommend using a tracked service for any return as until the goods reach us, they are still your responsibility so please consider this for your peace of mind! Products must be returned to the address stated on the invoice, at your own cost, unless the goods are faulty, then we will credit this cost back to you.

Once, we have received the returned product(s) we will notify you by email of your exchange or refund entitlement.

All in-house product purchases are subject to the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.

Product Sites:

For returns policies on all product sites MAORI ART DESIGN (MAD) use, please see respective links below:

Spoonflower  Sprout Patterns  Roostery  Art Of Where  Society 6  Red Bubble  Zazzle  Arts Add

P R I V A C Y   P O L I C Y

MAORI ART DESIGN (MAD) values our customers and respects their privacy. Any information we collect about you is held with the utmost care and security. We want to make your shopping experience as safe and satisfying as possible. While we may securely store your customer details, we do not sell or trade this information with anyone. We do share your required postage information to our outsourced New Zealand owned/based manufacturers who from time to time produce and dispatch our goods directly to you on completion, on our behalf. All in-house orders are paid by direct payment via invoice at this time, until we establish an ecommerce store with merchant facilities. For all product site orders, orders are subject to their privacy policy.

T E R M S   O F   S E R V I C E

In-house branded products only:

M.A.D. MAORIARTDESIGN® is a trading name of M.A.D. MAORIARTDESIGN® Limited and herein may also be referred to as “MAORI ART DESIGN (MAD)”, “We” or “Us”. As used herein, “Customer” and “You” shall mean the person or organisation who takes possession of the products and any other person or organisation to whom charges are to be billed, all of whom will be jointly and severally liable hereunder.

1. ACCEPTANCE OF TERMS

The placement of an order implies full acceptance of the Terms & Conditions as stated hereon and implied.

2. PRICE, CURRENCY + GST

All prices on this website are stated in New Zealand Dollars (NZD) and are inclusive of the 15% Goods & Services Tax (GST). Orders will be processed in New Zealand Dollars (NZD) only, we do not accept payments in other currencies. MAORI ART DESIGN (MAD) reserves the right to change prices of goods advertised on this website or any of our social media we use, without notice. Orders will not be dispatched until payment is received in full.

3. PAYMENT + SECURITY

All orders are paid by direct payment via invoice at this time, until we establish an ecommerce store with merchant facilities. See Privacy Policy.

4. DOMESTIC SHIPPING

MAORI ART DESIGN (MAD) products are sent directly to you from: MAORI ART DESIGN (MAD) or: our outsourced New Zealand owned and/or based manufacturers. We use a range of trusted courier and freight companies for all orders throughout New Zealand. All parcels will require a signature on delivery for security and peace of mind of both ourselves and the customer. Should no one be present at the premises to sign for the parcel, a card will be left and your parcel will be available for collection from the nearest courier office/freight depot. Your shipping cost will be calculated on your invoice. We aim to dispatch orders within 2-6 weeks from receipt of order.

Product Sites:

For terms of service / terms and conditions on all product sites MAORI ART DESIGN (MAD) use, please see respective links below:

Spoonflower  Sprout Patterns  Roostery  Art Of Where  Society 6  Red Bubble  Zazzle  Arts Add

P R O M O T I O N S  +  D I S C O U N T S  +  L A Y B Y S

In-house branded products only:

No discounts are offered by MAORI ART DESIGN (MAD) at this time. No lay-bys are offered by MAORI ART DESIGN (MAD).

Product Sites:

For promotions and discounts on all product sites MAORI ART DESIGN (MAD) use, please see respective links below. No lay-by options offered by product sites unless otherwise stated on their sites.

Spoonflower  Sprout Patterns  Roostery  Art Of Where  Society 6   Red Bubble  Zazzle  Arts Add

O R D E R S

In-house branded products only:

At this time we do not carry stock on hand for instant orders unless stated otherwise. We will announce via our blog, email newsletter and or social media platforms we use, when we start to offer our collections with stock ready to buy, so you won’t have to wait.

General orders placed between February and September of the calendar year will be fulfilled during our average 1-6 week time frame (subject to flexibility) with courier/freight delivery time frames accordingly.

Christmas order cut-off date is end of October of the calendar year (subject to manufacturer consultation). Orders placed from November of the calendar year are likely to be delivered from January onwards including back orders. This is due to manufacturing time frames with bulk orders being fulfilled for the festive season and the Christmas close down period.

Product Sites:

For order information on all product sites MAORI ART DESIGN (MAD) use, please see respective links below:

Spoonflower  Sprout Patterns  Roostery   Art Of Where  Society 6   Red Bubble  Zazzle  Arts Add

S H I P P I N G

In-house branded products only:

All in-house orders are dispatched from New Zealand, Monday to Friday. Orders will not be dispatched on Public Holidays, orders placed on these days will be sent out within the average 2-6 week turnaround time frame, with completed orders sent on the next working day.

N Z   S H I P P I N G

In-house branded products only:

Shipping is charged on an order weight/size basis due to the range of items we design. Our products are sent directly to you from: MAORIARTDESIGN (MAD) or our outsourced New Zealand owned/based manufacturers. We use a signature required courier/freight service for all orders throughout New Zealand. All parcels will require a signature on delivery for security and peace of mind of both ourselves and the customer. Should no one be present at the premises to sign for the parcel, a card will be left and your parcel will be available for collection from the courier’s office or freight depot. Your shipping cost will be calculated on your invoice.

Courier:

– Fully traceable

– Signature required on delivery (a calling card from the courier company will be left, for you to arrange re-delivery)

– 2-10 working days to delivery (subject to flexibility)

NB: For more information see orders section. By shopping with us you are thereby agreeing to the terms of service of this option. Any taxes, duty or other fees incurred on arrival will be the responsibility of the customer.

I N T E R N A T I O N A L   S H I P P I N G

In-house branded products only:

Shipping is charged on an order weight/size basis due to the range of items we design. There are two choices for international shipping, the services are as follows:

Courier:

– Fully traceable

– Signature required on delivery (a calling card from the courier company will be left, for you to arrange re-delivery)

– 2-10 working days to delivery (subject to flexibility)

NB: For more information see orders section. By shopping with us you are thereby agreeing to the terms of service of this option. Any taxes, duty or other fees incurred on arrival will be the responsibility of the customer.

Product Sites:

For shipping on all product sites MAORI ART DESIGN (MAD) use, please see respective links below:

Spoonflower  Sprout Patterns  Roostery  Art Of Where  Society 6  Red Bubble  Zazzle  Arts Add

O T H E R   I N T E R N A T I O N A L   S H I P P I N G

In-house branded products only:

If you live outside of New Zealand and wish to have a product shipped to you, please email us on info@maoriartdesign.co.nz with ‘International Shipping’ in the subject line with your query (including destination) and we will provide you with a shipping cost, if possible. Any taxes, duty or other fees incurred on arrival will be the responsibility of the customer.

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